Elias Wick AB – Refund Policy

Last updated: 1 February 2026

This Refund Policy ("Policy") explains when and how refunds may be issued for purchases related to content sold by Elias Wick AB ("Elias Wick", "we", "us", or "our"). We sell digital products via third-party platforms. This Policy is intended to be clear and practical; it is not legal advice and does not limit any rights you may have under applicable law.

1. Scope

We sell content through third-party platforms, including Gumroad and Fab. Purchases made on those platforms are governed by their respective refund processes and terms. If a platform's policy conflicts with anything here, the platform's policy applies.

2. When is a product eligible for a refund?

Subject to the platform's rules, your purchase may be eligible for a refund if any of the following apply:

• Not accessed/downloaded: Within 14 days of purchase if the digital product has not been downloaded or accessed.
• Not as described: The product materially differs from its description or preview.
• Technical issues: You experience technical problems that prevent reasonable use as advertised and we are unable to resolve them after you contact us.
• Duplicate or accidental purchase: Duplicate orders or clear accidental purchases (case-by-case).
• Other equitable reasons: In our reasonable discretion, given the circumstances.

Refund eligibility may be declined if we or the platform determine that the Policy is being abused (for example, repeated refunds after substantial use). This does not affect your statutory rights.

3. How to request a refund

• Fab purchases: Submit your request via Fab's support flow per their Refund Policy. Include your order details and the reason for the request. See: Fab Refund Policy.
• Gumroad purchases: Follow Gumroad's refund guidance. Typically, you'll contact the creator (us) first; if you don't receive a response, Gumroad may assist. See: How do I get a refund? (Gumroad).
• Contact us: You can also email contact@eliaswick.com with the subject line "Refund Request," your order ID, purchase platform, and a brief description of the issue.

4. When will I receive my refund?

Once a refund is approved by the applicable platform (or by us where permitted), we aim to approve it within 2 business days. The time it takes for funds to appear in your account depends on your payment method and provider.

5. How will I receive my refund?

Refunds are generally issued to the original payment method whenever possible. If the platform cannot refund to the original method, the platform's alternative method (for example, store credit if applicable) may be used according to that platform's terms.

6. Platform-specific notes

• Fab: Fab's refund framework includes scenarios such as within 14 days if never downloaded, non-conformity with description, seller-approved good-faith refunds for technical issues, and other circumstances Fab deems appropriate. Please refer to Fab's official refund policy for current details.
• Gumroad: Gumroad allows creators to set their own refund policies and provides guidance for customers seeking refunds. See: How do I get a refund? and Gumroad's refund policy overview.

7. Exceptions and misuse

We may decline a refund request where we or the platform identify abuse (for example, repeated use followed by refund requests). Fraudulent transactions and chargebacks are handled in accordance with the platform's and payment provider's procedures.

8. Your statutory rights

Nothing in this Policy affects your statutory rights under applicable consumer laws. However, for digital content not supplied on a tangible medium, you acknowledge and agree that your right of withdrawal may be waived once the download or streaming has begun, as permitted under applicable EU and Swedish consumer law and depending on the platform's consent process and local regulations.

9. Contact

• Seller: Elias Wick AB (Sweden)
• Email: contact@eliaswick.com

For faster processing, include "Refund Request," your order ID, and the platform (Fab or Gumroad) in the subject line.